RETURN&REFUND POLICY

At Bixlok, we want every customer to enjoy their building experience. If you have any issues with your order, please contact our customer support team and we will do our best to help you.

Order Cancellation & Changes

We accept order cancellation requests within 1 day after payment.

Once your order enters the processing or shipping stage, we are unable to cancel or modify the order. We process orders as quickly as possible to ensure fast delivery. Special circumstances may extend the order processing time.

Return & Replacement Policy

You may request a return or replacement within 15 days after receiving your order for the following reasons:

1. The product received is damaged, defective, or has quality issues.
2. The wrong product was received.
3. The received product differs significantly from the product ordered.

Please contact our customer support team before returning any item. Returns without prior approval may not be accepted.

Return Shipping Cost

1. Returns caused by customer reasons

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

2. Returns caused by our reasons

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Please Note

1. If you are not satisfied with your product, please contact our customer service team first. We will work with you to find the best possible solution.
2. Due to differences in lighting, screen settings, and photography conditions, the actual product color may slightly differ from the images shown on our website. Please allow for reasonable color variations.
3. If the issue is confirmed to be a product defect or our mistake, we may provide a replacement or refund within a reasonable timeframe. In some cases, the customer may not be required to return the product.
4. Please contact our customer service team to receive the return address before sending any package.
5. Returned products must be properly packaged to ensure safe transportation. Please include your order number and the reason for return inside the package.
6. Due to the nature of building block products, assembled, used, or modified products may not be eligible for return unless there is a confirmed quality issue.

How to Start a Return Request

Please contact our customer support team at:support@bixlok.com

To help us process your request quickly, please provide:

1. Order number.
2. Photos or videos showing the issue with the product.
3. Photos of the incorrect item received (if applicable).
4. Any additional information that can help us understand the problem.

Refund Policy

Once your refund request has been approved and confirmed by our support team, the refund will be processed within 3-5 business days.

After the refund is issued, the time it takes for the funds to appear in your account depends on your payment provider or financial institution.

Estimated refund processing times:

• Credit Card: 7-15 business days
• PayPal: 3-5 business days

For prepaid cards, refund processing time depends on the card issuer and may take up to 30 days.

If you have not received your refund:

1. Check your bank account again.
2. Contact your credit card company, as some refunds may take additional processing time.
3. Contact your bank to confirm whether the refund is pending.

Thank you for supporting Bixlok. We appreciate every customer and every brick that helps build your world. 🧱